Terms and conditions of sale

In force as of 10 August 2026.

Article 1 – Seller identification

The website acoustics-micsandpickups.fr is operated by Philippe Moreau, sole trader (entrepreneur individuel), 1 rue Auguste Besset, 71150 Demigny, France. SIRET: 383 327 954 00038. Telephone: +33 6 83 72 37 34. Email: contact@acoustics-micsandpickups.fr.

Article 2 – Purpose

These general terms and conditions of sale govern all sales concluded on the site between the seller and any buyer acting as a consumer or as a business. Any order implies acceptance of them. They prevail over any other conditions, unless otherwise agreed in writing beforehand.

Article 3 – Products

The products offered are those shown on the site on the day of consultation, subject to available stock. Each product has a description, photographs and, where applicable, technical specifications. The photographs are as accurate as possible but are not a contractual commitment as regards finish shades, which may vary from one item to another in the case of wooden instruments.

If a product is unavailable after an order has been placed, the buyer is informed as soon as possible and may choose between waiting for restocking or cancelling with a full refund within 14 days.

Article 4 – Prices

Prices are shown in euros, including all taxes. They do not include delivery costs, which are displayed separately and shown again before the order is finally confirmed. The seller reserves the right to change its prices at any time; products are invoiced at the price in force when the order is recorded.

Article 5 – Orders

The buyer selects their products, checks the contents of their basket, enters their details and then confirms their order. This confirmation, preceded by express acceptance of these terms, constitutes conclusion of the contract. A confirmation email summarising the order is sent to the buyer.

Article 6 – Payment

Payment is due when the order is placed. The following are accepted:

• bank card, via Stripe (secure payment, 3D Secure authentication);
• payment in three instalments via Klarna, subject to acceptance by Klarna and within the amount limits set by that provider;
• PayPal ;
• bank transfer: the bank details (IBAN) are provided when the order is confirmed and repeated in the confirmation email. The order is prepared and dispatched on receipt of funds.

No banking details are collected or kept by the seller: payment data is passed directly to the above-mentioned providers.

Article 7 – Delivery

Orders are dispatched within 3–4 working days by Colissimo to the address given by the buyer. Detailed charges and lead times are set out on the Delivery and returns page.

Delivery to Switzerland: Swiss import VAT and any customs clearance fees are payable by the recipient.

In accordance with Article L216-1 of the French Consumer Code, the seller undertakes to deliver no later than 30 days after the conclusion of the contract. Failing this, the buyer may terminate the contract after having given the seller formal notice to deliver within an additional reasonable period; the buyer is then refunded the full amount paid no later than 14 days after termination.

It is the buyer's responsibility to check the condition of the parcel on delivery and to make any appropriate reservations to the carrier, without this depriving the buyer of their guarantee rights.

Article 8 – Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, a buyer who is a consumer has 14 calendar days from receipt of the product to exercise the right of withdrawal, without having to give any reason or pay any penalty. Where the order covers several products delivered separately, the period runs from receipt of the last product.

To exercise it, the buyer notifies their decision by an unequivocal statement, by email to contact@acoustics-micsandpickups.fr or by post to the seller's address. They may use the model form reproduced in Article 14, but are under no obligation to do so.

The product must be returned no later than 14 days after notification, complete, in its original packaging and in resaleable condition. Return costs remain the buyer's responsibility, except in the case of a seller's error or a non-conforming product. The buyer is liable only for any loss in value of the goods resulting from handling other than what is necessary to establish their nature and characteristics.

The seller refunds all sums paid, including standard delivery costs, no later than 14 days after recovering the goods or after receiving proof of their dispatch, using the same means of payment as that used for the order.

Article 9 – Statutory guarantees

Article 10 – Liability

The seller cannot be held liable for non-performance of the contract in cases of force majeure, an act attributable to the buyer, or an unforeseeable and unavoidable act of a third party. These provisions in no way limit the rights that a consumer buyer holds under the statutory guarantees referred to in Article 9.

Article 11 – Personal data

The data collected is necessary for processing orders and for customer relations. It is neither sold nor passed on to third parties for commercial purposes. Details of the processing, the retention periods and the buyer's rights are set out in the privacy policy.

Article 12 – Complaints and consumer mediation

Any complaint must first be addressed to the seller, by email to contact@acoustics-micsandpickups.fr or by telephone on +33 6 83 72 37 34. We undertake to respond and to seek an amicable solution.

In accordance with Article L612-1 of the French Consumer Code, a consumer who has not obtained satisfaction in this way may have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of the dispute, within a maximum of one year from the date of their written complaint. The contact details of the competent mediator are provided on simple request at the address above.

Article 13 – Governing law and disputes

These terms and conditions are governed by French law. Failing an amicable settlement, the consumer may bring the matter at their choice before one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where they were living at the time the contract was concluded or when the damaging event occurred, in accordance with Article R631-3 of the French Consumer Code.

Article 14 – Model withdrawal form

To be completed and returned only if you wish to withdraw from the contract.